FAQs
We’ve compiled a list of the most common questions we receive to help you find answers quickly and easily. Whether you’re looking for information on our services, policies, or how-tos, you’re in the right place.
General
What do you sell?
We offer digital, ready-made solutions ranging from modules for content management systems (CMSs) and email templates to landing pages, SEO enhancers, and complete websites.
All our products are unique and designed with best practices and reusability in mind.
What are digital products?
Digital products are intangible assets that are distributed electronically. Unlike physical products, digital products can be downloaded / accessed online, and are available immediately after purchase.
Are your products customizable?
Yes, our products are highly customizable to meet your unique needs. We offer extensive branding options, allowing you to easily adapt colors, fonts, and layouts to match your brand identity. Our web assets come with configurable parameters, making it simple to tailor the functionality and appearance to suit your specific requirements.
Additionally, our templates and modules are built using modern, flexible technologies such as SCSS and Vanilla JS. This ensures that you can make further customizations with ease, whether you need to tweak design elements or integrate additional features. Comprehensive documentation and support are also provided to assist you in the customization process, ensuring a smooth and efficient experience.
Are your templates mobile-responsive?
Yes, mobile compatibility is one of our core focuses since users access sites on mobile devices more frequently than on desktops.
We rigorously test all of our products across various mobile devices, tablets, phablets, desktops, and extra-large desktops to ensure a seamless experience on any platform.
Can I see a demo or preview of the products before buying?
Yes, on relevant products, you will find a “Live Preview” button that showcases the product on a live URL. Additionally, the product page may include a “Handbook” that details and explains all the features of the product, including those that may not be immediately apparent from the live preview.
Do your products come with documentation or instructions for use?
Yes, on some product pages, you may find “Handbooks” that provide a synopsis of the product and detail all of its features.
For certain products, we also include installation guides with visuals to assist you with the setup process.
Each product page features a “What’s Included” section, listing all the items you will receive upon purchase.
Am I allowed to customize the templates to match my branding?
Yes! We design everything to be reusable and easily editable, allowing you to customize the assets to suit your specific requirements. We use modern practices such as SCSS and Vanilla JS, ensuring seamless integration and straightforward customization after purchase.
Do you regularly update your products?
Yes, we understand the ever-changing nature of the web and the need to continually enhance our products. Therefore, we regularly release updates for our products.
When a product update is released, you will see the “Last Updated” date on the product page, along with a “Change log” section detailing the changes made in the new release.
If you have already purchased a product that has been updated, simply access your account to redownload the new asset files at no additional cost.
Purchasing and Licensing
How do I download the products after purchase?
After purchasing, you can download your product(s) from either the Orders section or the Downloads section in your account.
How soon after making a purchase can I access my products?
After making a purchase, you can download your assets immediately. All your downloads will also be available in your account for easy access.
What is your refund policy?
We do not offer refunds on any of our products since source code access is provided immediately after purchase.
Is it possible to white label or resell the products I purchase?
Yes, this is permitted, but only if a multi-site license is purchased.
HubSpot
After purchasing a HubSpot asset, how do I add it to my HubSpot portal?
All of our HubSpot purchases include the source code (JSON, HTML, CSS, JS, and more). Since we don’t have direct access to everyone’s HubSpot account, you’ll need to use the HubSpot CLI to upload the files to your design manager.
If you’re not comfortable doing this yourself, we offer a convenient service to handle the upload for you for a small fee. Learn more about our HubSpot CLI Deploy service here.
Support
What should I do if I find a bug after purchase?
If you spot a bug after purchasing a product, please contact us at support@webmanics.com and provide the following information:
- A description of the bug
- Steps to recreate the bug (including a preview link if possible)
- The device you’re experiencing the bug on
Once we have this information, we will promptly investigate and deploy a fix. After the fix has been deployed, you will be able to redownload the updated product from your account.
Please note that we do not offer support for bugs caused by external factors, such as the environment or other items on the page affecting the purchased product.
Do you offer support or assistance after purchase?
If you encounter bugs or have any queries regarding our products, please reach out to us through our contact page or by emailing us at support@webmanics.com.
Additionally, we provide ongoing maintenance and support packages for both HubSpot and WordPress. For further details, visit webmanics.com or contact us at support@webmanics.com.
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