Flexible Website SLA – For HubSpot, WordPress, or Both!

Service Overview

Our Service Level Agreements (SLAs) provide dedicated support for HubSpot, WordPress, or both! Ensuring peace of mind with ongoing assistance tailored to your platform.

Each month, you’ll receive a set number of hours based on your chosen plan, offering expert support to address essential needs, whether it’s troubleshooting technical issues, applying updates, customising features, or optimising performance. These SLAs are designed to keep your systems running smoothly, so you can focus on growing your business while we handle the technical details.

Duration & Commitment

Our SLA provides flexible support over a set period, tailored to meet the specific requirements of your business. Each month, you’ll have access to a dedicated allocation of hours, enabling you to address routine maintenance, troubleshoot issues, apply updates, or make customisations as needed. This commitment ensures that your platform runs smoothly, with expert assistance ready to adapt to both regular tasks and urgent priorities, helping you stay focused on your core business objectives.

We understand the ever-changing nature of business operations, which is why all our SLA agreements allow for unused hours to roll over if you’re unable to use the full allocation within a given month. Additionally, we provide proactive recommendations on how and where SLA hours can best be utilized, ensuring that you maximise the value of our support services.

Platform-Specific Support

Our SLAs are tailored to provide expert development support specifically for HubSpot, WordPress or both, ensuring that each platform’s unique needs are met.

For HubSpot, this includes support for any development needs, marketing automation, custom integrations, and optimisation to enhance lead generation and customer management.

For WordPress, our support covers theme customisation, plugin management, security updates, and performance enhancements, keeping your site running smoothly and securely.

With deep knowledge of both platforms, our team is equipped to handle platform-specific challenges, allowing you to focus on business growth without technical interruptions.

Benefits & Value

Our SLAs provide ongoing, reliable support that allows you to focus on your business while we manage the technical complexities. With a dedicated monthly allocation of hours, our SLAs are designed to offer proactive maintenance, minimising downtime and enhancing the performance of your HubSpot or WordPress platform. This flexibility allows you to use support hours as needed—whether for addressing urgent issues or implementing planned enhancements. By partnering with us, you gain peace of mind, knowing that your platform is in expert hands, optimised for reliability and growth.

Transparency in Time Usage

We believe in full transparency when it comes to the support hours included in your SLA. Each month, you’ll receive a detailed report outlining how your hours were utilised, from routine maintenance to specific tasks and any troubleshooting performed. This clear breakdown ensures you have complete visibility into the value delivered and allows you to plan for future needs effectively. Our commitment to transparency means you’re always informed and in control of how your SLA hours are spent.

Want to learn more? See our handbook

Ready to get started or simply want to enquire how we can support? Start an enquiry and we’ll be in touch within two business days!

Visit our FAQs page for answers to common questions about our products and processes.

Still have questions or need support with your purchase? Feel free to contact us or email us directly at support@webmanics.com!